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What is the value of taking a picture of the Product Tag on every job? When your technicians perform a diagnosis and repair on a customer’s product, they must summarize what they discovered and what they did to correct the product performance issue. As a general rule this information is inputted on the service order […]

By: Janice Salmon, President & CEO What is the value of taking a picture of the Product Tag on every job? Each month JustPressOne provides informative articles on warranty claims processing packed with helpful information focused on best practice to avoid rejected claims. This month’s article will be highlighting ‘The Future of Claims Processing’, possible

By: Janice Salmon, President & CEO What is the value of taking a picture of the Product Tag on every job? In the early 1990’s my mother, Dorothy was hired at KeyPrestige, Inc (KPI) to work in the Coding Department. After the mailroom opened the envelopes containing NARDA warranty claim forms sent to us by

What is the value of taking a picture of the Product Tag on every job? Having filed and adjudicated thousands of claims on behalf of numerous appliance service companies, the primary reason for this rejection type is usually the fault of the service company not following the correct procedure in accordance with the manufacturers’ guidelines.  It is

What is the value of taking a picture of the Product Tag on every job? This is the third article in a monthly series regarding our experience with processing thousands of warranty claims for home appliance service providers. Our goal is to provide you with informative tips and other knowledge to ensure you receive full

Do you know the Service Warranty Period? It is important to know your “Responsibility Period” for each job source (OEM/TPA) you are authorized to perform warranty or extended warranty repair service. This is the period of time in which you are responsible for the work that you performed for your customer better known as the “Service Warranty” period. While

What is the value of taking a picture of the Product Tag on every job? This is the second article in a monthly series regarding our experience with processing thousands of warranty claims for home appliance service providers. Our goal is to provide you with informative tips and other knowledge to ensure you receive full

What is the value of taking a picture of the Product Tag on every job? This is the first in a series of monthly articles regarding our experience with processing thousands of warranty claims for our home appliance service provider clients. Our goal is to provide you with informative tips and other knowledge to ensure