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Rules for Filing Service Contract Claims It’s always best practice to advise the consumer to contact the service contract administrator when product service is required.  Granted if you sold the product along with a service contract and the consumer called you for service, your company probably feels obligated to schedule the service call. However, when the consumer calls the […]

What is the Time Savings and Value to your Company? Drives claims processing efficiency and continuous improvement – Reduced processing time provides more time to do other tasks Fewer unpaid claims – Check out the following example shared by a satisfied client in 2023 shown below. Why Consider ClaimWorks for Your Business? https://www.youtube.com/watch?v=J8NecCvwlH0 ClaimsWorks is both a

Where do you file a Crosley Warranty Claim? Crosley kitchen and laundry products are manufactured by trusted brands, primarily Electrolux (kitchen appliances) and Whirlpool (laundry appliances). Therefore, when you see a Crosley appliance, you may actually be seeing a product made by these manufacturers. If you perform warranty service, it is important to know where

Employee News – February 2024 Gratitude in Action AT Sacramento has been an integral part of the growth of JustPressOne Inc. They are not just a client but have become a great partner sharing resources and strategic ideas to improve our services.  The owner Val Ivanoff has made it a point to visit the site

Finally a Solution for Multi-Brand Claims Filing https://www.youtube.com/watch?v=p-MuIc7IGKw The number of places that you need to file a claim, depending on the obligor, has multiplied over the years. Further the variety of ways that are used to file claims and to access the processing results vary from using a web portal to email or snail

Do you really know the correct model and serial numbers? The product model and serial numbers are a critical element of the warranty claim process. The purpose of this article is to provide you with important information to ensure your field technicians collect the correct numbers for warranty claims. When looking at a GE product

Remote Customer Service Now Available for your Service Business If you are experiencing issues retaining dedicated customer service representatives to provide top notch front/back-office support services or you simply need to add more cost-effective staffing, we have the answer for you. Our specialty is providing technology-based personalized support services that are custom configured around the

Never Miss a Deadline Again Introducing ClaimWorks ClaimsWorks is both a business services offering and software solution for warranty, extended warranty and home warranty claims processing. Outsourcing warranty claims processing allows you to reduce administrative costs, improve accuracy, decrease cycle time, and eliminate rejections. We developed and use our ClaimWorks system to process thousands of

Outsourcing claims processing allows you to reduce administrative costs, decrease cycle time, and significantly boost cash flow We line in an Artificially Intelligent (“AI”) economy. From chess-playing computers, real-time speech recognition on our smartphones, to self-driving Tesla’s, technologies powered by AI are accomplishing specific tasks by processing large amounts of data accurately and adapting to

Do you think the status of a ‘PAID’ claim means it’s completely paid? The answer is probably not! For example, if you submit a Whirlpool claim through ServiceBench containing both parts and labor the status is posted as PAID. However, this only means your labor will be paid. As shown below the amount submitted includes the parts