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Remote Customer Service Now Available for your Service Business If you are experiencing issues retaining dedicated customer service representatives to provide top notch front/back-office support services or you simply need to add more cost-effective staffing, we have the answer for you. Our specialty is providing technology-based personalized support services that are custom configured around the […]

Never Miss a Deadline Again Introducing ClaimWorks ClaimsWorks is both a business services offering and software solution for warranty, extended warranty and home warranty claims processing. Outsourcing warranty claims processing allows you to reduce administrative costs, improve accuracy, decrease cycle time, and eliminate rejections. We developed and use our ClaimWorks system to process thousands of

Outsourcing claims processing allows you to reduce administrative costs, decrease cycle time, and significantly boost cash flow We line in an Artificially Intelligent (“AI”) economy. From chess-playing computers, real-time speech recognition on our smartphones, to self-driving Tesla’s, technologies powered by AI are accomplishing specific tasks by processing large amounts of data accurately and adapting to

Do you think the status of a ‘PAID’ claim means it’s completely paid? The answer is probably not! For example, if you submit a Whirlpool claim through ServiceBench containing both parts and labor the status is posted as PAID. However, this only means your labor will be paid. As shown below the amount submitted includes the parts

Do your appliance service claims get rejected for Invalid Parts Invoice Number? One of the most common claim rejection reasons across all manufacturers is, “Invalid Invoice Number by Parts Distributor.”    Whose fault is this? Having filed and adjudicated thousands of claims on behalf of numerous appliance service companies,  we have found the primary reason for this rejection

Do you really know the correct model and serial numbers? The product model and serial numbers are a critical element of the warranty claim process. The purpose of this article is to provide you with important information to ensure your field technicians collect the correct numbers for warranty claims. When looking at a GE product

Manual Claims Filing. Really? Believe it or not there are still some appliance manufacturers/suppliers that require their authorized service partners to manually file claims since they don’t/can’t provide the ability to enter them into a portal or submit them electronically. Most often this is due to low claims volume and to avoid the high cost

Multi-Brand Claims Filing has become Overwhelming In the early 1990’s if you wanted to file an appliance repair claim with most of the prominent manufacturers you mailed your paper Narda claim form or floppy disk to KeyPrestige Inc. (“KPI”) for processing. Then you waited for the U.S. mail to deliver the processing results of your

The Future of Claims Processing is here now! Each month JustPressOne has provided informative articles on warranty claims processing packed with helpful information focused on best practice to avoid rejected claims. This month’s article highlights the current application of advanced digital technology and an administrative service that ensures warranty service providers consistently get paid for

The Importance of The Product Purchase Date The most important field in a warranty claim is the “Purchase Date”.   This is the only informational logic coupled with the service request date that is used to determine if the product is within the warranty period and the service will be covered under warranty by the manufacturer. Additionally