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The Future of Claims Processing is here now! Each month JustPressOne has provided informative articles on warranty claims processing packed with helpful information focused on best practice to avoid rejected claims. This month’s article highlights the current application of advanced digital technology and an administrative service that ensures warranty service providers consistently get paid for […]

The Importance of The Product Purchase Date The most important field in a warranty claim is the “Purchase Date”.   This is the only informational logic coupled with the service request date that is used to determine if the product is within the warranty period and the service will be covered under warranty by the manufacturer. Additionally

 The Warranty Claim from Cradle to Grave Most claims file on the first submission and are placed in a status of Submitted, Forwarded or Accepted in many of the portals used for claims filing and processing. But what happens when they don’t pass on the first attempt? You have undoubtedly heard the old cliché, “garbage in,

JustPressOne Founder Launches ClaimWorks Janice Salmon has been an entrepreneur for many years. She started her first small business, a data entry service bureau, in 1972 which led to the purchase of KeyProcessors, another data entry service bureau in 1983. Soon after the company began to perform warranty claims data entry services for Sanyo-Fisher in

What is the value of taking a picture of the Product Tag on every job? In this month’s newsletter we will focus on the primary differences between using the Alliance and ServicePower portals for filing Speed Queen warranty claims. THE ALLIANCE PORTAL   If your company uses the Alliance portal for Speed Queen warranty claims

What is the value of taking a picture of the Product Tag on every job? When you file a claim and receive an incomplete or rejected error message from a manufacturer, the answer is usually in the “tag”. For example: Invalid Serial Number, Invalid Model Number, Claim Total Zero, Part Does Not Match Product, etc.

What is the value of taking a picture of the Product Tag on every job? Does this scenario sound familiar?    Caller:  “Your wait time is 12 minutes, please hold for the next available agent”. Manufacturer:  (16 min later) “Good Morning, this is Katie, Can I help you”? Caller:  “Hi Katie, this is Janice from ABC Appliance. My claim

What is the value of taking a picture of the Product Tag on every job? Stay tuned for ClaimWorks™ a software connection portal that will eliminate the claims processing issues you may be faced with today.   Imagine knowing the claim status before your technician leaves the customer’s home. For more information and a sneak preview just call

What is the value of taking a picture of the Product Tag on every job? Why should I check the status of my claims frequently? This may sound like a no brainer but too often service companies leave money on the table for legitimate repair services performed due to a lack of follow through.  In order

What is the value of taking a picture of the Product Tag on every job? If you are experiencing issues retaining dedicated customer service representatives to provide top notch front/back-office support services or you simply need to add more cost-effective staffing, we have the answer for you. Our specialty is providing technology-based personalized support services