What is the value of taking a picture of the Product Tag on every job? In this month’s newsletter we will focus on the primary differences between using the Alliance and ServicePower portals for filing Speed Queen warranty claims. THE ALLIANCE PORTAL If your company uses the Alliance portal for Speed Queen warranty claims […]
Alliance LS Portal vs. ServicePower Portal Read More »
What is the value of taking a picture of the Product Tag on every job? When you file a claim and receive an incomplete or rejected error message from a manufacturer, the answer is usually in the “tag”. For example: Invalid Serial Number, Invalid Model Number, Claim Total Zero, Part Does Not Match Product, etc.
What is the value of taking a picture of the Product Tag on every job? Read More »
What is the value of taking a picture of the Product Tag on every job? Does this scenario sound familiar? Caller: “Your wait time is 12 minutes, please hold for the next available agent”. Manufacturer: (16 min later) “Good Morning, this is Katie, Can I help you”? Caller: “Hi Katie, this is Janice from ABC Appliance. My claim
What Does Your Claim Rejection Message Really Mean? Read More »
What is the value of taking a picture of the Product Tag on every job? Stay tuned for ClaimWorks™ a software connection portal that will eliminate the claims processing issues you may be faced with today. Imagine knowing the claim status before your technician leaves the customer’s home. For more information and a sneak preview just call
Correcting warranty claims can be a nightmare! Read More »
What is the value of taking a picture of the Product Tag on every job? Why should I check the status of my claims frequently? This may sound like a no brainer but too often service companies leave money on the table for legitimate repair services performed due to a lack of follow through. In order
Check the Status of your Submitted Claims Frequently Read More »
What is the value of taking a picture of the Product Tag on every job? If you are experiencing issues retaining dedicated customer service representatives to provide top notch front/back-office support services or you simply need to add more cost-effective staffing, we have the answer for you. Our specialty is providing technology-based personalized support services
Remote Customer Service Now Available for your Service Business Read More »
What is the value of taking a picture of the Product Tag on every job? When your technicians perform a diagnosis and repair on a customer’s product, they must summarize what they discovered and what they did to correct the product performance issue. As a general rule this information is inputted on the service order
The Importance of Service Performed Information on Warranty Claims Read More »
By: Janice Salmon, President & CEO What is the value of taking a picture of the Product Tag on every job? Each month JustPressOne provides informative articles on warranty claims processing packed with helpful information focused on best practice to avoid rejected claims. This month’s article will be highlighting ‘The Future of Claims Processing’, possible
A Glimpse into the Future of Claims Processing Read More »
By: Janice Salmon, President & CEO What is the value of taking a picture of the Product Tag on every job? In the early 1990’s my mother, Dorothy was hired at KeyPrestige, Inc (KPI) to work in the Coding Department. After the mailroom opened the envelopes containing NARDA warranty claim forms sent to us by
Are you coding your appliance warranty claims correctly? Read More »
What is the value of taking a picture of the Product Tag on every job? Having filed and adjudicated thousands of claims on behalf of numerous appliance service companies, the primary reason for this rejection type is usually the fault of the service company not following the correct procedure in accordance with the manufacturers’ guidelines. It is
