News & Announcements

Auggie, our AI-powered claims expert, will be at the annual Mr. Appliance Conference in Grapevine, Texas, April 13–15, showing how his work with SmartWare streamlines warranty claims submission for owners.

Auggie has been working closely with SmartWare to streamline claims submission for Mr. Appliance owners — automatically coding claims, completing manufacturer-required fields, and filing directly to payor portals.

After spending 2025 mastering manufacturer warranty claims, Auggie moves into Extended Service Contract claims — a process-driven world of dispatch validation, pre-approval limits, and repair-code precision.

A private 30-minute demonstration of ClaimWorks: why it was created, how it solves key industry challenges, and how AI and machine learning unlock new warranty revenue.

Looking back on a transformative year: AUGGIE mastered the business rules of GE, Electrolux, Whirlpool, and Assurant, and learned to assign accurate repair and defect codes for Speed Queen and LG.

After mastering Electrolux defect coding and Speed Queen’s dual-code system, Auggie takes on LG — appliance-specific defect and repair codes routed across two separate claim portals.

After processing thousands of warranty and service contract claims, AUGGIE expands into our Contact Center — starting with real-time sentiment analysis across 5,000 to 10,000 daily calls.

Fresh off a near-100% success rate on Electrolux defect codes, Auggie gears up for Speed Queen — a manufacturer requiring both a defect code and a repair code on every warranty claim.

Auggie only advances claims to the payor when he is at least 98.4% confident they will be approved — a look inside his review checkpoints, from authorization numbers to date sequencing.

Auggie now leads the claims department in accepted claims — and his next step is mastering the vast landscape of claim codes used by manufacturers, third-party administrators, and home warranty companies.

Auggie has begun working directly with the Whirlpool Corporation warranty team and started his first TPA, Assurant, on product failure claims coding — with BSH, LG, and Samsung to follow.

We provide premier customer support to home service companies, retail dealers, manufacturers, and third-party administrators — virtual agents trained on the industry’s leading field service software and claims portals.

Auggie was introduced to the Electrolux family this month, reviewing 5,083 data points and automatically making 2,303 corrections before claims went out for adjudication.

Auggie finished his first round of GE training, reviewing 4,577 data points and making 2,786 corrections while automatically assigning the correct job codes.

If you are struggling to retain dedicated customer service representatives for front and back-office support, our fully trained, career-focused CSR teams are the answer.