ClaimWorks™ Product
Meet Auggie™
Auggie speaks:
"Hi, I'm Auggie™. I'm the AI engine behind ClaimWorks, and my job is simple: make sure every warranty claim you submit is accurate and published to the correct payor's portal or sent via email. I review your claims before they ever reach a manufacturer or warranty company. I validate the data. I fix the errors. I route everything to the right place. You focus on the repairs. I'll handle the rest."
Data Validation
Technician IDs, entitlement API, service codes, 90-day repeat repair rules, brand-specific field requirements
Data Correction
Rewrites service explanations to payor language · Corrects part numbers
Claims Routing
Routes to correct portal per brand, closes dispatches via API, holds claims that aren't ready to submit
Machine Learning
Trains brand-by-brand on OEM business rules, improves with every claim, cross-trains on new brands continuously
Auggie's Track Record
Data points analyzed per month0
Automatic corrections made same month0
Brands Auggie is trained on0
Client acceptance rate~0%
Auggie in the Platform
Every Claim Gets the "Reviewed by Auggie" Badge
1000482ServicePowerAPPROVED
SyncHistorySave ChangesPublish
Service Agreement #
Serial Number
Repair Code
Defect Code
Repair Category
Warranty Type
✓Reviewed by Auggie
CHECK REPORTClaim Info
1000482
Reference Number
ServicePower
Portal
07/12/2026 9:14 AM
Claim Added
Approved
Portal Status
2 hours ago
Last Sync
APPROVED
Internal Status
GE
Brand
GE Appliances
Payor
API
Source
J. Ramos
Created By
AI Auggie
First Published By
07/12/2026 10:02 AM
First Published Date
✓ Reviewed by Auggie
The orange badge appears on every claim Auggie has validated — with a Check Report showing every correction made.
Service explanation enhanced
Auggie rewrites raw technician notes into payor-compliant language automatically — the note is visible in the live platform.
First Published By: AI Auggie
When Auggie publishes autonomously, it's recorded in the audit trail — full traceability on every action.
The Process
Five Steps. Minimal Rejected Claims.
1
Validate
Auggie checks every required field against the specific requirements of the manufacturer — technician ID, service codes, entitlement status, serial number history, parts data, brand-specific fields. If something's off, he catches it here — before it costs you anything.
2
Standardize
Service-performed descriptions are rewritten into the exact language each payor's system accepts. Automatically. Without anyone on your team knowing the difference. "Fixed door" becomes a complete, code-compliant claim narrative.
3
Enrich
Missing data is found and filled. Wrong data is corrected. PII that triggers automatic rejections (gate codes, personal identifiers) is removed. Case numbers are inserted when locatable. Parts distributor data is verified against distributor records.
4
Submit
Once a claim meets the payor's acceptance standards, Auggie routes it to the correct processing portal and submits — ServicePower, ServiceBench, GSPN, GSFS, ServiceAvenger, or email destination. If a claim isn't ready, it doesn't go. No premature submissions.
5
Track
Every claim is tracked from submission through to payment in one place. Paid, pending, denied, or requires action — all visible without logging into any manufacturer portal. Single line of sight using ClaimWorks.
Full Feature Set
Everything ClaimWorks Does
Claims Management
✓Multi-dimension filtering — portal, payor, status, date range, source, published by
✓Reference number search and manual claim creation
✓Watch / flag individual claims for close monitoring
✓Sync claim status from portal in real time
✓Full history and audit trail on every claim change
✓Billing Report and CSV export of any filtered view
Auggie AI Engine
✓Reviewed by Auggie badge on every validated claim
✓Service explanation enhancement with payor-specific language
✓Automated first-publish — AI Auggie as publisher
✓Filtered Words — brand-specific word substitution rules
✓Check Report — full correction audit for every claim
✓Continuously trains on new brands and rejection patterns
Portal & Payor Support
✓ServicePower · ServiceBench · GSPN · GSFS · ServiceAvenger
✓ManuallyFiled for email-destination submissions
✓Brand + Payor tracked as separate entities
✓Defect Code and Repair Code libraries
✓Portal Status vs ClaimWorks internal status — tracked separately
Reporting & Operations
✓Billing Report — full account billing visibility
✓CSV export of any filtered claim view
✓Manager Requests workflow management
✓Multi-servicer and multi-client support
✓API Users management and Release Notes