Our Year End Review – 2024
We’re excited to bring you this special end-of-year communication, packed with information from our team. We have a lot to share. 2024 was the year growth, innovation and building team spirit at a whole new level.
We’d like to extend the biggest THANK YOU for being a valuable part of the JustPressOne community. It is because of you that we wake up everyday inspired to provide your company with premier support services.
Here’s our special announcements to end this year.
JPO Closes the Year with a Strong Performance
Thanks to our many new clients, a low churn rate and a high level of team performance delivering services, we experienced a robust year over year revenue growth of 31% in 2024! According to our CEO, Janice Salmon, “This clearly demonstrates the impact of a significant expansion in our market presence through successful product launches, numerous marketing activities and strategic customer acquisition initiatives.”
In support of this growth we recruited, onboarded and trained 67 new team members bringing our off shore team headcount to a total of 299.
JustPressOne, Inc. and Whirlwind Software Complete API Integration
JustPressOne (“JPO”) and Whirlwind software completed an API integration to JPO’s ClaimWorks™ software platform to automate the processing of warranty claims for Whirlwind users to various processing portals such as ServicePower® and ServiceBench by Asurion®.
Auggie™ is JPO’s new AI Machine Learning genius for our ClaimWorks warranty claims processing service offering.
Auggie graduates Summa cum Laude with a cumulative GPA of “A.” He is now working on ClaimWorks full time and has made significant progress.
JPO Launches Nexus
Discover the transformative power of Nexus, our proprietary communications platform designed to revolutionize contact center operations.
Nexus isn’t just a multi-channel platform; it’s a comprehensive solution that seamlessly integrates a wide array of customer communication channels—from SMS and live chat to phone calls and more—into a unified system. But Nexus goes beyond external communications. It also handles assigning CSR’s internal tasks such as filing claims, ordering parts, and managing other essential to-dos, making it a truly omni-channel tool.
With advanced automation features like proactive callbacks and intelligent task routing, Nexus not only enhances efficiency across all channels but also significantly boosts productivity and customer satisfaction by ensuring smooth internal and external communications.
Cebu City — JustPressOne International is proud to be Certified™ by Great Place To Work® for 2024. The prestigious award is based entirely on what current employees say about their experience working at the company.
91% of JPO employees said it’s a Great Place To Work – 26 points higher than the average U.S. company.
Holiday Party Was a Huge Success
JPO held its annual holiday party at Maribago Bluewaters Beach Resort in Cebu, PH bringing 180 international team members from across the country together for the celebration.
