Do your appliance service warranty claims get rejected for “NO parts were verified by distributor?”
Having filed and adjudicated thousands of claims on behalf of numerous appliance service companies, the primary reason for this rejection type is usually the fault of the service company not following the correct procedure in accordance with the manufacturers’ guidelines. It is very important to have the correct part number and part distributor information to avoid claim rejections. As a general rule, if any one or more of the following fields do not match with your purchase of the part on the distributor or manufacturer invoicing system, your claim will be rejected.
• Part Number
• Part Distributor Number
• Part Distributor Invoice Number
• Part Cost
The Part Number must be the exact part number ordered from your parts distributor or manufacturer. Do Not use a substitute part number. If you delay using a part ordered for over six (6) months, the part number could become “Invalid/Obsolete/NLA. Contact your parts supply source for assistance if this occurs.
The Part Distributor Number is critical. In most cases the distributor number is unique to the manufacturer. Having a different parts distributor number results in considerable confusion on behalf of the service company thus resulting in unnecessary warranty claim rejections for legitimate warranty service performed.
While the following list is far from exhaustive, these are examples of manufacturer assigned Parts Distributor Numbers:
There are also many other parts distributors that service companies use to acquire parts for warranty service, however you should check with the appropriate manufacturer to ensure they accept the part distributor number and if the distributor is authorized to sell parts for warranty service. The following parts distributors may have a custom number for filing warranty claims by manufacturer.
Claims Administration Services
Interested in learning more? Give us a call at 877-311-6602, Ext. 8000 or visit our website JustPressOne.com
Stay tuned for ClaimWorks™ a software connection portal that will eliminate the claims processing issues you may be faced with today. If you need help trying to determine what the manufacturer claims requirements are in order to get paid, we may be able to help. Call us at 877-535-WORK and watch the video