Need Cost Effective Office Help? – [Cloned #1457]

Learn About Our Virtual Agent Customer Service
We Provide Premier Customer Support to Home Service Companies, Retail Dealers, Manufacturers and Third Party Administrators
Ever hired someone only to feel like their evil twin showed up on day 1? If you are experiencing issues hiring and retaining dedicated customer service representatives to provide top notch support services or you simply need to add more cost-effective staffing, we have the answer for you.
Our specialty is providing technology-based personalized support services that are custom configured around the way you do business. We provide fully trained, career-focused individuals eliminating your need to recruit, hire, train and maintain the resources for performing all administrative tasks associated with your service company. We help your company build strong relationships with your customers by eliminating abandoned calls, providing quicker response times, and keeping your customers informed with messaging personalized for your service company.
Never worry again about absenteeism, vacation hours, workman’s compensation, employment taxes, benefits, or the labor board. Just concentrate on delivering exceptional in-home services, growing your service revenue, and increasing your bottom line.

We are an extension of your team providing service and experience you can count on. Our Virtual Assistant staff is:
- Trained specifically in the Appliance and Home Services Industries
- Trained on the most frequently used Field Service Management software products such as ServiceTitan, FieldEdge, ServiceDesk, House Call Pro and many others
- Trained on all work order dispatch and claims portals such as ServiceBench and ServicePower
- Trained on parts research and ordering using the most popular parts distributor websites
- Trained by our clients the way they do business!

Here is a short list of Key Tasks your Virtual Agent will provide to your business
- Manage all customer support interactions via phone, email and text
- Handle escalated calls
- Schedule, route, dispatch and confirm jobs
- Job rescheduling and customer confirmations
- Research and order parts and supplies
- Contact your job sources for warranty work special authorizations